Trust, Defined.

Milan Wedlock Matrimony Centre

đź”’ Privacy Policy for Milan Wedlock Matrimony Centre.

This Privacy Policy describes how Milan Wedlock Matrimony Centre collects, uses, protects, and shares the personal information of our members and website visitors. By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We collect information primarily from you, the member, during the registration process and throughout your service period. This information is necessary for providing our dedicated, human-to-human matchmaking services.

Category

Type of Data Collected

Purpose of Collection

Identity & Contact

Full Name, Date of Birth, Gender, Address, Phone Number (including WhatsApp number, if applicable), Email ID.

To create your profile, establish a point of contact, and verify age/identity.

Profile & Matrimonial

Educational details, Occupation, Income Proof (Mandatory – as per ToS), Family details, Lifestyle, Partner preferences, and any specific details provided for profile creation.

For internal use by our counsellors to find the most suitable matches.

Verification & Security

Government ID (Preferably Voter ID), Address Proof, Age Proof (Mandatory – as per ToS), and Family Meeting Photographs (Mandatory – as per ToS).

To establish the authenticity and eligibility of the member.

Financial

Records related to membership package chosen and fees paid.

To process payments and maintain financial records.

Website Usage

IP addresses, browser type, referring pages, and interaction history (collected via cookies).

To monitor and improve website performance and user experience.

2. How We Use Your Information

The information we collect is used solely to facilitate your search for a life partner and to manage our business operations:

  • Matchmaking Service:To create and maintain your confidential profile and to identify and share best possible matches with you and other suitable members, as per our Terms of Use.
  • Service Communication:To communicate with you regarding your service, new profile matches, renewals, and package updates.
  • Verification:To verify the authenticity and eligibility of your profile as per the mandatory document submission Terms of Use.
  • Customer Support:To respond to your inquiries and requests regarding your membership.
  • Promotional Consent: Touse success stories, photos, and videos of the candidate and family members on our social media platforms and marketing materials, but only with your implied consent upon sharing.

3. How and With Whom We Share Information

We operate with a high degree of discretion, consistent with our belief that you should not have to disclose or open your personal life unnecessarily (as stated in the “About Us”).

  • Sharing with Members:We share your profile information (excluding sensitive contact/verification documents) only with other members who are identified as a potential match by our dedicated counsellor. Contact details are shared only upon mutual consent and acceptance of the match.
  • No Commercial Sharing:We do not sell, rent, or lease your personal information to third parties for marketing purposes.
  • Legal Compliance:We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes or protect the rights and safety of Milan Wedlock Matrimony Centre or its members.
  • Profile Communication:Profiles are shared exclusively over valid email ID and never over social media or messaging platforms.

4. Data Security and Confidentiality

We are committed to protecting the integrity and security of your personal data.

  • Offline Focus:Our primary service is offline, minimizing the digital exposure of sensitive data compared to general online dating sites.
  • Restricted Access:Access to your detailed profile, verification documents, and contact information is restricted to authorized personnel (counsellors and management) who require the information to perform their duties.
  • Data Retention:We retain your information for as long as your membership is active or as necessary to provide you with the services, or as required by law.

5. Your Rights as a Member

  • Review and Update:You have the right to review and update your profile information by contacting your assigned counsellor.
  • Service Hold:If you are on an Assisted Package or higher, you may request a Service Hold, during which your profile will not be actively shared.

 

6. Changes to this Privacy Policy

Milan Wedlock Matrimony Centre reserves the right to modify this policy at any time. Any material changes will be notified to you via the email address associated with your membership or by updating the policy on our website.

Contact Us:

If you have any questions about this Privacy Policy or our data practices, please contact us:

↩️ Refund and Cancellation Policy

Non-Refundable: Once a membership package is purchased and services have been initiated, the fees are generally non-refundable.

 

Service Delivery Policy

As Milan Wedlock Matrimony Centre provides non-tangible matchmaking services, a traditional “Shipping Policy” does not apply. All service delivery is conducted digitally or through personal interaction by our counsellors.

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